FAQs

Orders & Shipping

How long does delivery take?
Delivery times vary depending on your location. Once your order is dispatched, you’ll receive a confirmation email with tracking details.

Do you offer international shipping?
Yes! We ship worldwide. Shipping costs and delivery times depend on the destination.

Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a tracking link via email.

What if my order hasn’t arrived?
If your order is delayed, please check your tracking details first. For further assistance, visit vintagescharms.com.

Returns & Exchanges

What’s your return policy?
We accept returns within 14 days of delivery, provided items are unused and in their original packaging. For details, visit vintagescharms.com.

How do I return an item?
Start a return request by visiting vintagescharms.com. Once approved, you’ll receive instructions for sending the item back.

When will I get my refund?
Refunds are processed within 5 business days after we receive your returned item.

Products & Care

Are your products ethically made?
Yes, we prioritize ethical craftsmanship and sustainable materials.

How should I care for my jewelry?
Avoid exposure to water, perfumes, or chemicals. Store in a dry place to maintain quality.

Do you offer repairs?
Currently, we don’t offer repair services, but we’re happy to help with replacements if eligible.

Payments & Discounts

What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment options.

Can I use multiple discount codes?
Only one discount code can be applied per order.

Where can I find promotions?
Subscribe to our newsletter or follow us on social media for exclusive offers.

Other Questions

Do you offer gift wrapping?
Yes! Select gift wrapping at checkout for a beautifully packaged item.

Can I modify or cancel my order?
If your order hasn’t shipped, contact us immediately via vintagescharms.com.

Wholesale inquiries?
For wholesale opportunities, please visit vintagescharms.com.